Return & Exchange

Effective Date: 01-06-2025

At Salwa Trader, your satisfaction is our priority. We understand that sometimes things don’t work out — and that’s okay. That’s why we offer a simple, no-hassle 30-day return and exchange policy to ensure your shopping experience is smooth and worry-free.

✅ Return Eligibility

You may return most new, unused items within 30 days of delivery for a full refund or exchange.

To be eligible for a return:

The item must be unused, unwashed, and in original condition
It must be returned in the original packaging with all tags, manuals, and accessories
Proof of purchase or order number must be provided

🚫 Non-Returnable Items

For safety and hygiene reasons, some items are non-returnable, including:

Perishable goods (e.g., food or plant-based items)
Personal care items (e.g., grooming tools, opened cosmetics)
Customized, made-to-order, or final sale items
Items marked as “non-returnable” in the product description

If you’re unsure whether your item qualifies, feel free to contact us before starting a return.

🔁 Exchanges

Need a different size, color, or replacement?
We’re happy to process exchanges for eligible items within the 30-day window. Simply contact us to start the exchange process.

If the item is defective or damaged upon arrival, we will cover the return shipping costs and send a replacement at no extra charge.

💳 Refunds

Once your return is received and inspected, we’ll notify you via email. If approved:

Refunds are issued to the original payment method within 3–5 business days
A confirmation will be sent once the refund is processed

Please note: Original shipping charges (if any) are non-refundable unless the return is due to our error.

📦 How to Start a Return or Exchange

To initiate a return or exchange:

Email us at returns@salwatrader.com with your order number and reason for return
Our support team will respond with return instructions and a return address
Pack your item securely and ship it back within 7 days of approval

Return Address:
Florida, USA
(We will provide the correct warehouse return address based on your item)

🚚 Return Shipping Costs

If the return is due to an error on our part (e.g., wrong or damaged item), we’ll cover the return shipping.
For all other returns (e.g., change of mind), the customer is responsible for return shipping costs.

📌 Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 3 days of delivery with photos. We’ll send a replacement or issue a refund right away — no need to return the damaged item in most cases.